Updated October 13, 2026. This policy applies to purchases made after this update is published. Earlier orders retain the return terms presented at the time of purchase.
14-day returns
You may request a return within 14 days after receiving your item. This includes apparel, hats, and books purchased directly from Spiritual but Street. An item is not final sale simply because it is made or fulfilled after purchase.
To be eligible, your item must be in the same condition you received it: unworn or unused, with tags where supplied, and in its original packaging. You will need your receipt or proof of purchase.
How to request a return
Email Michelle@SpiritualbutStreet.com within the 14-day window with your order number and the item you would like to return. If your return is approved, we will send a free return shipping label and instructions, including the return address. Please do not send an item back before receiving approval and return instructions.
Approved eligible returns have free return shipping and no restocking fee.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. Contact us promptly if an item is damaged, defective, misprinted, or different from what you ordered, and include your order number and clear photos of the issue. We will evaluate the problem and provide instructions for a replacement, refund, or other appropriate remedy. This policy does not limit rights that cannot legally be excluded.
Exceptions
Clearly personalized or custom products made to your individual specifications and gift cards are not eligible for change-of-mind returns, except where applicable law requires otherwise. This does not exclude remedies for damaged, defective, or incorrect items.
Book purchases completed on Amazon are handled through Amazon under the return terms provided for that purchase.
Exchanges and order changes
For an eligible item, request a return and place a new order for the item you want. If you need to change or cancel an order, contact us as soon as possible. Once an item enters production or fulfillment, we may be unable to change or cancel it.
Refunds
We will notify you after your return is received and inspected. If approved, your refund will be issued to the original payment method within 10 business days. Your bank or card issuer may need additional processing time. If more than 15 business days have passed since approval, contact us.
Original shipping charges are non-refundable unless the return is due to our error or applicable law requires otherwise.
Contact
For return or refund questions, email Michelle@SpiritualbutStreet.com.